Submit forms to the CRTC through My CRTC Account: activation code, the right cover page, GCKey or Partner Log In sign-in, and rules for a complete filing.
Applies in: CA
My CRTC Account is the CRTC's secure way to send electronic files to the Commission. Forms and My CRTC Account puts it in one line: submit your form via My CRTC Account, a secure method for sending electronic files to the Commission. That is the whole premise, and it is also the limit of what this guide can promise about the screens. This guide walks through no cover page fields click by click, states no filing fee, and describes no receipt or confirmation screen for the general broadcasting and telecom routes, because none of those could be verified on an official page. What the pages do verify, in detail, is the setup before sign-in, which cover page each kind of filing starts from, the two ways a form reaches the Commission, and the naming and confidentiality rules that decide whether a filing is complete. This guide stays inside that verified ground. Where a step could only be described from inside the signed-in service, it says so and tells you what to check on screen instead of inventing the click.
One warning belongs before anything else. Two CRTC pages give different wordings for requesting an activation code, and they disagree on the stated hours for the call route. Section 2 and the first FAQ preserve both wordings side by side. Do not treat either page as settled until you have tried the route it describes, and do not let the disagreement stall the filing: the telecom route needs no code at all, and an existing GCKey used with the CRTC needs none either.
My CRTC Account is not one form. It is a sign-in that sits in front of several cover pages, and picking the wrong one sends the filing down the wrong track. Submitting applications and other documents to the CRTC using My CRTC Account sorts filings by type in a table, and the table is worth reading in full before you register anything. Broadcasting licence applications for licence renewals for television and distribution, new licences, and ownership transactions take the Broadcasting and Online News Act Cover Page. Broadcasting licence applications for licence renewals for radio, amendments to licences, and revocations of licences, plus applications to request an addition to the lists of eligible satellite services for distribution on a digital basis, take the Broadcasting and Online News Act Online Form and Cover Page. Telecom applications take the Telecom Cover Page, with no activation code required. Undue preference or unjust discrimination applications, replies to a request for information received from the Commission, additional information, procedural requests, replies to an intervention, comment, or answer, and other documents such as reports, documents requested in a decision, and follow-up documents may take either the Broadcasting and Online News Act Cover Page or the Telecom Cover Page. Filing of data for various CRTC surveys under the Broadcasting Act, the Telecommunications Act, and in certain cases the Statistics Act takes the Data Collection System (DCS) Submissions Cover Page. Documents for the CRTC Interconnection Steering Committee take the CISC Submissions Cover Page. Applying for Canadian Program Certification takes the Canadian Program Certification Application Cover Page. Registering as a telecom service provider takes the Telecom Cover Page, and registering as an online streaming service takes the Broadcasting and Online News Act Cover Page. Forms and My CRTC Account lists the same cover pages as links under Frequent Users, with the same scope notes: the certification online form and cover page only for application forms 201 Dubbing or 206 Live Action, the certification application cover page only for forms 202 to 205, and the broadcasting online form and cover page only for application forms in the 300 series.
Two checks can save a wasted submission. The first concerns radio. The Forms page carries a notice drawn from Broadcasting Information Bulletin CRTC 2023-278 of 22 August 2023, updated in Broadcasting Information Bulletin CRTC 2026-11 of 15 January 2026, that radio applications will only be processed if the nature of the request is deemed exceptional by the Commission. A radio filing that does not address that test on its face risks sitting unprocessed. Read the notice on the Forms page before preparing a radio application, and answer the exceptional-circumstances question in the form itself where the form asks it. The second check concerns the service itself. The Forms page shows a My CRTC Account Service Status line, which reads Available. Status lines change. Look at that line on the day you file, and if it does not read Available, call the CRTC at 1-866-893-0932 during the hours in section 2 before assuming the service is down or your account is at fault.
Some filings have no form at all. The instructions page states that some types of submissions do not have a corresponding form, and in those cases you must include all the information required by section 22 of the Rules of Procedure in your application. The page does not reproduce section 22, and this guide does not paraphrase it. If no form matches your filing, find the Rules of Procedure wording for section 22 and build the submission around it, then file it through the cover page the table assigns to that kind of document.
A first submission to the Commission starts with an activation code. That much is consistent. How to obtain one is not, and the disagreement is preserved here rather than resolved by picking the tidier wording.
Forms and My CRTC Account states that if this is your first submission to the Commission, an activation code is required before you submit your form online, and directs you to call the CRTC Monday to Friday (except holidays) from 7:00am to 5:00pm, Eastern Time. For Broadcasting, Canadian Program Certification, Telecom, CISC and Online streaming services, the number is 1-866-893-0932, with TTY (toll free) 1-877-909-2782. For a Data Collection System (DCS) user, the same page directs you to send an email with "Request for activation code" in the subject line, sent from the email you used to sign up for your MyCRTC Account, including your full name. For new registrations of telecommunication service providers, the page states that you do not need an activation code to submit your application via the Telecom Cover Page. After you have obtained your activation code, the page says, select one of the cover pages above to log in.
Submitting applications and other documents to the CRTC using My CRTC Account gives the email route for all other submissions, not only DCS. It states that for telecom submission and telecommunication service provider registration, no activation code is required, and that for all other submissions the process begins with two steps: obtain an activation code from the CRTC by sending an email with "Request for activation code" in the subject line, sent from the email you used to sign up for your MyCRTC Account, including your full name; then select a CRTC Cover Page. No telephone number appears in that passage.
Canadian Program Certification Guide gives the call route a third time, with different hours. It states that if this is your first submission for certification with the CRTC, you need an activation code to register for your My CRTC Account, obtainable by calling the CRTC Monday to Friday (except holidays) from 07:00 to 18:00 Eastern Standard Time at 1-866-893-0932, with TTY (toll free) 1-877-909-2782, and that once you have your activation code, you can register online for your My CRTC Account.
So the record stands like this. The number is the same on the pages that give one. The hours are 7:00am to 5:00pm Eastern Time on the Forms page and 07:00 to 18:00 Eastern Standard Time on the certification guide. The method is a call on the Forms page and in the certification guide, and an email on the instructions page. Treat the call as the route to try first during the earlier, overlapping hours, keep a note of the date, time, and name of anyone you speak with, and fall back to the email wording, with the exact subject line and the sign-up email address, if the call does not yield a code. If you already hold a Government of Canada GCKey with the CRTC, neither route applies: the certification guide states that you do not need to re-register or get an activation code, and should simply log in using your username and password. Do not request a second code for an account you already hold, since a duplicate account is the kind of tangle that surfaces only when a filing goes missing.
Data collection has its own code route, and it is older. Data Collection - User Guide states that if this is your first submission to DCS, you create My CRTC Account in three steps: obtain an activation code from DCS by calling the DCS help desk Monday to Friday (except holidays) from 07:00 to 19:00, Eastern Time, at 819-997-4597; select the DCS Submissions Cover Page; and follow the prompts for logging in with a user ID and password. That guide carries a date modified of 15 April 2015, so its hours and number deserve a fresh check against the Forms page before you rely on them. The Forms page email route for DCS users may be the current one. Check both pages on the day you start, and use whichever route answers.
Sign-in happens through the cover page, not through a general CRTC homepage sign-in. After obtaining an activation code, the Forms page directs you to select one of the cover pages above to log in. The cover page is therefore not a formality. It is the door, and the wrong door means starting over with the right one. Frequent users log in from the Forms page, where Forms and My CRTC Account states that GCKey and Partner Log In allows you to securely conduct online business with various governmental programs and services. The page names both credentials without ranking them. This guide follows that wording exactly: GCKey and Partner Log In are the two sign-in names the CRTC page gives. It does not equate Partner Log In with any other federal sign-in, because no CRTC page does so.
For certification filings the credential is narrower. Canadian Program Certification Guide describes GCKey as a Canadian government-wide application that allows individuals to securely submit documents to a variety of departments, and states that applicants for Canadian program certification must use this tool to submit their applications and documents, including confidential information online, through their My CRTC Account. Signing up for a GCKey gives a unique electronic credential, and the link to the GCKey website is available on the certification applications webpage. You need an activation code the first time you sign up for your My CRTC Account with GCKey, obtainable by calling the CRTC at 1-866-893-0932, and once you have the code you can sign up for your My CRTC Account with GCKey and submit your application form online. If you already have a Government of Canada GCKey with the CRTC, you do not need to re-register or get an activation code. Simply log in using your username and password.
Keep the credential itself in working order, because a filing deadline is a poor time to discover it lapsed. A GCKey can expire: the certification guide states that the system requires you to use your GCKey at least once every 24 months, and if you do not use it within that timeframe, it will expire and you will have to register for a new account. Use the GCKey at least once inside that window even when no filing is due, or budget time to re-register before a deadline filing. A lost username cannot be recovered. The guide states that you cannot recover a lost username, and directs you to re-register for a GCKey account or call GCKey at 1-866-372-7742. A forgotten password is recoverable: at the GCKey log in page, select Forget Your Password and follow the steps to create a new password. And the credential is personal. The guide states that you cannot use someone else's GCKey account, because you must sign up for your own My CRTC GCKey account as a unique credential assigned to an individual. An organization filing through one person's GCKey should settle, before the first filing, whose credential the account uses and how access passes on if that person leaves, since no CRTC page describes shared or delegated account access for the cover page routes.
One session rule is verified, for the certification route. The certification guide states that if you do not perform any activity for more than 20 minutes, your session will automatically close, that you should save your information periodically and save the application before closing, and that you will receive notification if your session is about to expire. Whether the same 20-minute limit applies on the other cover pages was not verified. Save often on every route, as the instructions page also directs for online broadcasting forms, and never assume an idle browser holds an unfinished filing.
The instructions page draws a sharp line between two kinds of application, and the line decides where the work happens. Getting it backwards means completing a form in the wrong place and retyping it.
The first kind must be completed online in My CRTC Account. Submitting applications and other documents to the CRTC using My CRTC Account lists licence renewals for radio, amendments to licences, requests for an addition to the lists of eligible satellite services for distribution on a digital basis, and revocations of licences, all completed by filling in the form in My CRTC Account through the Broadcasting and Online News Act Online Form. Complete the application form online in My CRTC Account. You can save the form in My CRTC Account without submitting it, access it at any time in the future to make additions or changes before submitting it, and should save changes frequently. To access a previously saved form, log in to My CRTC Account using the Broadcasting and Online News Act Online Form and Cover Page, where saved forms appear at the top of the page. Refer to the application form for additional information required to submit a complete application and to create supporting documents. Once the form is completed and all required documents are attached, submit the application. No further click path is stated. Follow the prompts on screen, confirm that the form shown is the one for your undertaking and licence type, and stop if the screens ask for material the form itself does not describe.
The second kind must be downloaded and completed before it is submitted through My CRTC Account. Broadcasting applications for licence renewals for television and distribution, new licences, ownership transactions, and registration of online streaming services must be completed before they are submitted. Download the application form, complete the form and save it, create any supporting documents, referring to the application form for additional information required to submit a complete application, log in to My CRTC Account and complete the Broadcasting and Online News Act Cover Page, attach the application form and supporting documents, and submit the application. Each application should be submitted separately by using a separate Cover Page within My CRTC Account. Telecom applications follow the same download-first pattern: they must be completed before they are submitted through My CRTC Account, so complete all required applications and supporting documents as listed in the Telecom applications checklists and FAQs, log in to My CRTC Account and complete the Telecom Cover Page, attach the application and supporting documents, and submit. Clearly identify if the package contains confidential information or if you submit an ex-parte application. The checklists themselves are not described here, so the contents of a particular telecom application are a check against the checklist for that application, not a matter this guide can settle.
Three worked examples show how the pattern plays out in practice. They are examples, not a list of everything My CRTC Account accepts, and each one rests on its own form page.
Canadian program certification splits across both patterns by form number. Forms 201 to 205, covering Dubbing, Twinning, Production Package, Live or Live-to-Tape Sports Events, and Animation, are downloaded, completed electronically, saved to the computer, and submitted by logging into My CRTC Account, completing the Canadian Program Certification Application Cover Page, and submitting the application form and appendices, if applicable, according to Canadian Program Certification Guide. Form 206, Live Action, is the exception: it is an electronic form, a SmartForm, completed online in My CRTC Account by logging in, accessing the form and cover page at the Canadian Program Certification Application 206 Online Form and Cover Page, and completing the form and cover page online. The application can be saved in My CRTC Account and changed before submitting it, but once submitted, the applicant no longer has access to it. Before submitting, save a PDF version of the application on the computer, an option given on the final review page. Choose the right form before starting: the guide lists six forms, 201 Dubbing, 202 Twinning, 203 Production Package, 204 Live or Live-to-Tape Sports Events, 205 Animation, and 206 Live Action, and states that where more than 50% of the program duration consists of live action content, Form 206 should be used instead of Form 205. A production that needs CRTC certification at all is a separate question from the portal: the guide notes that domestic productions and international treaty co-productions holding a CAVCO Part A or B certificate are automatically recognized as Canadian and do not need CRTC certification, and that producers seeking a federal tax credit should apply to CAVCO instead. Check that fork before building a CRTC filing for a production CAVCO already covers.
Online undertaking registration is a download-first filing with a revenue test and two 30-day clocks. Online Undertakings Registration, Deregistration and Amendment Form – Form 158 states that operators of online undertakings with annual Canadian gross revenues from broadcasting activities of $10 million or more, after deducting any excluded revenue, alone or as part of a broadcasting ownership group, must register all of their online undertakings with the CRTC, regardless of how much revenue each individual undertaking earns. The operator must inform the Commission of any changes to the previously provided information by submitting updated information within thirty days of the date of the change, and must submit an online deregistration request within thirty days of the date they cease operating their business. The form is filed electronically via My CRTC Account by attaching the form and its appendices to the Broadcasting and Online News Act Cover Page. Four classes of online businesses are exempted under Broadcasting Order CRTC 2023-330, and the form page does not list them, so exemption is a check against that order, not an assumption. Note that the sample form page states it is for reference only and is not to be completed in that format: download the MSWord format form to complete it.
A broadcasting licence application can also carry a prerequisite from another department. Application to obtain a broadcasting licence to operate a developmental radio programming undertaking - Form 118 states that before completing the application form, the applicant must first have applied to Innovation, Science and Economic Development Canada (ISED) to receive a broadcasting certificate, including the assignment of a frequency and the approval of a call sign, and gives ISED contact details of 1-800-328-6189. The same form requires all required technical documents to be filed with ISED prior to submitting the application, with an email or courier pick-up receipt as an appendix. File the application electronically via My CRTC Account by attaching it to the Broadcasting and Online News Act Cover Page. The sample form page is again for reference only: download the MSWord format form to complete it, insert responses in bold immediately following each question, do not alter or delete any text from the form, and provide responses at a minimum in 10-font size. The Commission will return the application if it is incomplete, and the onus is on the applicant to submit a complete application that provides all relevant information, identifies all regulatory issues, and provides supporting documentation.
A complete form with badly prepared files is still an incomplete filing in practice, because the public record, the confidential record, and the document order all come from the files as named. The instructions page gives the naming rules directly. Add numbers to file names in ascending order, so that the documents appear in the correct order on the public file, for example "Doc1-Overview". File names should include a brief description of the document content. File names should not exceed 100 characters or include any special characters such as %, $, &, (), @, and similar characters. All documents containing confidential information must include the word Confidential in the name of the document and on all pages of the electronic document. Individual forms repeat the pattern with their own examples: Form 118 names files as Doc 1 Cover Letter, Doc 2 Form 118, Doc 3 Appendix 2A Ownership information, and so on, with each confidential document named Not Web, Doc, confidential, plus a brief description, and an abridged version alongside it; Form 158 names the form itself APP, Form 158, name of online undertaking, DOC 1, with cover letter and appendix following as DOC 2 and DOC 3. Follow the naming convention on the form you are filing where it gives one, and fall back to the general ascending-number rule where it does not. Keep every name short, descriptive, and free of the listed special characters, and check the count before uploading rather than after.
Documents should be submitted in an accessible format. Both form pages state that documents should be submitted in an accessible format as established in Filing submissions for Commission proceedings in accessible formats, Broadcasting and Telecom Information Bulletin CRTC 2015-242, 8 June 2015. The bulletin itself is not summarised here, so the accessibility standard it sets is a check against that bulletin, not a claim made here. In practical terms, do not file scanned images of text or locked documents and assume they pass: confirm the format against the bulletin or ask the CRTC contact for the form before submitting.
Confidentiality is handled in the companion rule in section 5, restated here because it governs file preparation as much as the cover page. Before submitting any documents electronically, clearly identify all confidential information as confidential on each page of the electronic document, in the file name, and in the Cover Page or within the online form, and provide an abridged version at the time of filing, which will be placed on the public record. Confidential information will not be posted on the CRTC website but will be used internally by CRTC staff. Marking only the cover page, or only the file name, does not satisfy the wording. Every page, every file name, and the cover page entry must agree, or the filing invites a disclosure dispute that a few minutes of marking would have prevented.
File one application at a time. Each application should be submitted separately by using a separate Cover Page within My CRTC Account, according to the instructions page. Do not bundle two licence applications, or an application and an unrelated reply, under one cover page to save a sign-in. A signature is not required when using My CRTC Account, and applicants who file in that manner are not required to submit a hard copy of the application and its related documents, as the form pages state. That is a convenience, not a shortcut: the declaration on the form still stands. Form 118 and Form 158 both carry a solemn declaration that the statements made are, to the best of the declarant's knowledge, believed to be true in all respects, and that opinions and estimates are based on facts as known to the declarant. Read the declaration on the form you file, and do not submit a package whose numbers or statements nobody has checked.
The submit step itself is stated in one sentence on each route, and the pages do not describe a confirmation screen for the general routes. For downloaded forms, log in, complete the cover page, attach the application form and supporting documents, and submit the application. For online forms, complete the form, attach all required documents, and submit. Do the final checks before that click, not after: the right cover page, the right form for the undertaking, every required document attached under a compliant file name, confidential material marked in all three places with an abridged version included, and a saved copy of the finished form on the computer. The certification guide's advice to save a PDF version on the final review page, before submitting Form 206, is good practice for every route even though it is only verified for that form. Save the copy before submitting, not after, because several routes give no access to the form once it is submitted.
No filing fee is stated in this guide, because none could be verified on an official page. If any screen asks for payment, stop before paying, and call the CRTC contact for the form to confirm whether a fee applies to that filing. The absence of a fee figure here is a gap in the verified record, not a statement that filing is free. The same caution applies to confirmation. For Canadian program certification, the CRTC emails a confirmation ID within 24 hours, and the guide directs applicants who receive none to contact the certification group by telephone at 819-997-4699 or by email. That confirmation wording is specific to certification. It was not verified for broadcasting, telecom, or data collection filings, and this guide does not promise it for them. Keep the sent files, the cover page details, and the date and time of submission together, and check for the filing where the relevant page says it should appear.
Posting follows a stated general rule. The CRTC updates its website each weekday at 11:00 a.m. and at 8:00 p.m. Eastern Standard Time. Applications processed by Notice of Consultation will be posted on the same day the Notice is issued. Applications processed under Part 1 of the Rules of Practice and Procedure will be posted shortly after they are received. "Shortly after" is the CRTC's wording, not a deadline this guide can sharpen. If a Part 1 filing has not appeared after the next weekday update cycle, call the CRTC contact for the form and ask whether it was received, rather than re-filing it and creating a duplicate.
Data collection filings have their own status language, and it is precise. The Welcome page lists Forms Requiring Attention with form number, current status, and due date. Data Collection - User Guide explains that data may be entered for a form which has been issued, that the status changes to completed only after a respondent with authority to work on that form has selected the Completed option, and that once the form has been marked completed, it can be verified and submitted only by the Response Manager, after which it is removed from the list. In Manage Forms, the status of a form is Issued, Completed, or Submitted. Once a form has been submitted to the CRTC, the status changes to Submitted and cannot be altered by any reporting entity users; to authorize further changes, contact the Prime Analyst associated with the sector to request a new version. In the Submit Completed Forms area, available only to Response Managers, forms must be issued one at a time, and the only way to change a submitted form is to contact the CRTC and have it reissued. Work inside the system follows the same save discipline as the cover page routes, with one sharper edge: in the Survey Forms area, only the green cells may be filled in, data entered into them generates the information shown in the white cells, and changes not saved with Save and Recalculate are lost when you navigate away. Forms can also be worked offline by exporting to XML, completing the shaded areas only in the spreadsheet without adding, deleting, merging, or otherwise manipulating individual cells, and importing the file back, since any changes to the form will prevent the system from loading it accurately. File attachments in the survey forms upload in two steps, Browse and then Upload, and are not submitted until the Response Manager submits them. The guide also describes the people around a filing: the Response Manager, the Executive Sponsor, and Form Respondents with No Access, Read, Read/Write, or Submit privileges, assigned by the Response Manager, with new respondent accounts requiring CRTC activation and an activation code for My CRTC Account. Set those roles before the due date, not on it, since an inactive respondent cannot work on a form until the CRTC has activated the account.
If electronic submission is not possible at all, do not let the portal decide the outcome. Form pages state that applicants who are unable to submit their applications electronically using My CRTC Account can contact the Commission at 1-877-249-CRTC (2782), and applicants who require additional information related to CRTC processes may contact the Commission at 1-866-781-1911. Call before the filing deadline, explain which cover page and form are involved and what happened when you tried, and keep a note of the advice given. A filing that misses its deadline because the portal would not accept it is still a missed filing unless the Commission has told you otherwise.
Both official wordings are preserved here, because the CRTC pages do not say the same thing. [Forms and My CRTC Account](https://crtc.gc.ca/eng/forms/form_index.htm) says that if this is your first submission to the Commission, an activation code is required before you submit your form online, and to request one, call the CRTC Monday to Friday (except holidays) from 7:00am to 5:00pm, Eastern Time, at 1-866-893-0932, with TTY (toll free) 1-877-909-2782, for Broadcasting, Canadian Program Certification, Telecom, CISC and Online streaming services. [Submitting applications and other documents to the CRTC using My CRTC Account](https://crtc.gc.ca/eng/INFO_SHT/g100.htm) says instead to obtain an activation code by sending an email with Request for activation code in the subject line, sent from the email you used to sign up for your MyCRTC Account, including your full name. [Canadian Program Certification Guide](https://crtc.gc.ca/canrec/eng/guide1.htm) gives the call route again, with hours of 07:00 to 18:00 Eastern Standard Time at the same number. The telecom exception is consistent: no activation code is required for a telecom submission through the Telecom Cover Page, and new registrations of telecommunication service providers need none. If you already have a Government of Canada GCKey with the CRTC, the certification guide says you do not need to re-register or get an activation code. Try the call route during its stated hours first, keep a note of when you called, and use the email wording if the call does not produce a code, rather than treating either page as the only route.
Use whichever credential you already hold, because [Forms and My CRTC Account](https://crtc.gc.ca/eng/forms/form_index.htm) names both together, saying GCKey and Partner Log In allows you to securely conduct online business with various governmental programs and services, without stating that one route covers filings the other does not. For Canadian program certification specifically, [Canadian Program Certification Guide](https://crtc.gc.ca/canrec/eng/guide1.htm) says applicants must use GCKey to submit applications and documents, including confidential information, through their My CRTC Account, and that signing up for a GCKey gives a unique electronic credential, with the link to the GCKey website available on the certification applications webpage. Do not use someone else's GCKey: the same guide says you must sign up for your own account because it is a unique credential assigned to an individual. A GCKey can expire if it is not used at least once every 24 months, in which case you have to register for a new account. A lost username cannot be recovered, and the guide directs you to re-register or call GCKey at 1-866-372-7742, while a forgotten password can be reset from the Forget Your Password option on the GCKey log in page.
It depends on what you are filing, and the table on [Submitting applications and other documents to the CRTC using My CRTC Account](https://crtc.gc.ca/eng/INFO_SHT/g100.htm) is the check to run before you sign in. Broadcasting licence applications for television and distribution renewals, new licences, and ownership transactions, and registrations as an online streaming service, use the Broadcasting and Online News Act Cover Page. Radio licence renewals, amendments, revocations, and additions to the lists of eligible satellite services use the Broadcasting and Online News Act Online Form and Cover Page. Telecom applications use the Telecom Cover Page, with no activation code required. Undue preference or unjust discrimination applications, replies to a request for information, additional information, procedural requests, replies to an intervention, and other documents may use either the Broadcasting and Online News Act Cover Page or the Telecom Cover Page. Survey data filed under the Broadcasting Act, the Telecommunications Act, and in certain cases the Statistics Act uses the Data Collection System (DCS) Submissions Cover Page. Canadian program certification uses its own application cover page, and committee documents use the CISC Submissions Cover Page. If your filing does not fit a row in that table, read the table again on the day you file rather than guessing, since cover page names have changed before.
Saving partway through is verified for the online and data collection routes, and changing a submitted form is not something to assume. For broadcasting applications completed online, [Submitting applications and other documents to the CRTC using My CRTC Account](https://crtc.gc.ca/eng/INFO_SHT/g100.htm) says you can save the form in My CRTC Account without submitting it, access it at any time in the future to make additions or changes before submitting it, and should save changes frequently, with saved forms appearing at the top of the page when you log in through the Online Form and Cover Page. In the data collection system, [Data Collection - User Guide](https://crtc.gc.ca/eng/dcs/current/guide.htm) says to click Save and Recalculate often, because changes not saved are lost when you navigate away, and a form must be marked Completed before the Response Manager can submit it. After submission the position hardens. [Canadian Program Certification Guide](https://crtc.gc.ca/canrec/eng/guide1.htm) says that once an application has been submitted, you can no longer access the application, and directs you to the certification group to verify status or amend information. The data collection guide says a submitted form cannot be altered by any reporting entity users, and the only way to change it is to contact the CRTC and have it reissued. Save a copy of the finished form before you submit, and treat the submit click as final.
Mark it in three places and file an abridged version at the same time. [Submitting applications and other documents to the CRTC using My CRTC Account](https://crtc.gc.ca/eng/INFO_SHT/g100.htm) requires you to clearly identify all confidential information as confidential on each page of the electronic document, in the file name of the document, and in the Cover Page or within the online form used to submit your document. At the time the party files information it designates as confidential, an abridged version of the document must be provided, and that abridged version will be placed on the public record of the proceeding. Confidential information will not be posted on the CRTC website, but will be used internally by CRTC staff. File names carry the same rule: all documents containing confidential information must include the word Confidential in the name of the document and on all pages of the electronic document. For telecom applications the same page adds that you must clearly identify if the package contains confidential information or if you submit an ex-parte application. Decide what is confidential before you start naming files, not after the package is assembled, since a missed marking on one page is the kind of error that is hard to undo once filed.
No single receipt step is verified for every cover page route, so the answer depends on which filing you made, and you should check the wording for your route rather than expecting one confirmation screen. For Canadian program certification, [Canadian Program Certification Guide](https://crtc.gc.ca/canrec/eng/guide1.htm) says that once you submit your application, the CRTC emails you a confirmation ID within 24 hours, and if you do not receive an email confirmation, contact the certification group by telephone at 819-997-4699. That 24-hour confirmation wording was not verified for broadcasting, telecom, or data collection filings, and this guide does not extend it to them. For posting, [Submitting applications and other documents to the CRTC using My CRTC Account](https://crtc.gc.ca/eng/INFO_SHT/g100.htm) states as a general rule that the CRTC updates its website each weekday at 11:00 a.m. and at 8:00 p.m. Eastern Standard Time, that applications processed by Notice of Consultation will be posted on the same day the Notice is issued, and that applications processed under Part 1 of the Rules of Practice and Procedure will be posted shortly after they are received. In the data collection system, [Data Collection - User Guide](https://crtc.gc.ca/eng/dcs/current/guide.htm) shows form status as Issued, Completed, or Submitted, and a submitted form is removed from the Forms Requiring Attention list. Keep the sent files, the cover page details, and the date and time of submission together until the filing appears where the relevant page says it should.
No fee, general confirmation or receipt step, in-portal cover page field layout, or telecom checklist content is stated in this guide, because none could be verified on an official page. Figures not stated in this guide: any filing fee or payment step, any claim that a confirmation email follows every cover page submission, any reconciliation of the activation code email wording with the call wording, which are presented as both wordings instead, the DCS help desk email address, which could not be verified on the official pages, and a variant telephone number from a staff letter, which conflicts with the number on the Forms and certification pages and is not stated here. Recheck the Forms and My CRTC Account page and the instructions page on the day you file, and call the CRTC at 1-866-893-0932 if the cover page list or the activation code route does not match what this guide describes.