Use My CFIA in Canada: create a contact and party profile, request licences, permits, registrations and export certificates, then pay, track and print them.
My CFIA is the Canadian Food Inspection Agency's online account for doing business with the Agency. With My CFIA online services, businesses and individuals can securely manage and track requests anywhere, anytime, by creating a profile to access permissions, meaning licences, permits, registrations and authorizations, and export certificates. This guide covers only the portal mechanics the CFIA states: creating a contact profile and a party profile, starting a service request, paying, tracking it, printing what is issued, and renewing or amending it. It gives no advice on whether your activity needs a licence, permit, registration or certificate, and it states no commodity-specific requirement beyond what the CFIA pages state. Work out the commodity requirement first, from the CFIA guidance for that food, animal or plant commodity and from the online services list, because the portal then determines the form from the business line, commodity and activity you select.
Start from the services list, not from an assumed form. My CFIA online services lists the services currently online in a table by business line, service type and service, including animal import permits, the Safe Food for Canadians Licence, dairy and meat and poultry export certificates, phytosanitary certificates to the United States and Mexico, plant import permits, veterinary biologics registrations and permits, and feed approval or registration, and it lists services to be released separately, including food export certificates for all commodities to all destinations, phytosanitary certificates for all countries, and re-export phytosanitary certificates. The same page tells you to check back regularly to verify when specific export certificates become available to your sector. If the service you need is listed under services to be released, do not assume the online steps in this guide will produce it; use the commodity guidance and the offline process the CFIA still describes for export certification, covered in section 4.
1. Confirm My CFIA is the right route and your service is online
My CFIA is a single portal for service requests, not a separate portal for each licence or certificate. Apply for an export certificate online states that My CFIA allows you to submit your service requests through a single portal, answering questions in My CFIA to identify the export certificate and other requirements, for example whether an inspection is needed. My CFIA – User guidance organizes the help the same way: signing up and managing an account, submitting service requests, and then tracking status, completing a portal task, printing a permission, completing a payment, withdrawing a Safe Food for Canadians Regulations licence service request, and renewing or amending an issued permission. Use that hub as the map for the rest of this guide, and call 1-800-442-2342 if the guidance there does not help with a difficulty you are experiencing with My CFIA, as the hub states.
Keep the personal and business routes separate from the start. A contact profile is personal. A party profile is the business. Sign up for My CFIA states that once you have created a personal contact profile, it lets you request online services for personal use and create a party profile for business use, while a party profile shares information about your business, lets you request online services on behalf of your business, identifies your business as a party in the CFIA system, and lets you invite contacts and Alternative Service Providers to the profile. If you are requesting for personal use, select your contact profile in the Party Administration drop-down, as the food export certificate guidance states; if you are requesting for a business or organization, select the appropriate party profile. Do not submit a business request under a contact profile and expect it to be treated as a business request.
2. Sign in with a GCKey or a Sign-in Partner and create a contact profile
My CFIA sign-in is a GCKey or a Sign-in Partner, exactly as the CFIA pages state it, and nothing else is stated as a My CFIA sign-in on the official pages. Sign up for My CFIA states the first step as choosing how you will sign up and sign in with a GCKey username and password, or a sign-in partner, then completing the required fields in My CFIA and selecting Submit. The CFIA sign-in page states the same two routes in its own wording: use a Sign-in Partner with the same sign-in information you use for other online services such as online banking, with none of your financial or banking information shared with the CFIA and your Sign-in Partner not knowing which government service you are using, or sign in with or register for a GCKey user ID and password if you do not use one of the Sign-in Partners. If you lose a GCKey password, that page states you can create a new password by selecting Continue to GCKey, then the Forgot your password link, after answering the password recovery questions you set up while registering. No CFIA page states a CRA credential, a CRA My Account sign-in, or a provincial credential as a My CFIA sign-in, so do not look for one in the portal; the Canada Revenue Agency connection in My CFIA is the 9-digit business number described in section 3, which is an identifier, not a sign-in credential.
Creating the contact profile is three steps and nothing more is stated as required on the sign-up page. Sign up for My CFIA lists them as choosing the sign-in method, completing the required fields in My CFIA, and selecting Submit. Once created, the contact profile lets you identify yourself in My CFIA, request online services for personal use, create a party profile for business use, create an Alternative Service Provider profile, and allow others to invite you to the party profile of their business, on the same page. Keep the contact profile current, because Manage your My CFIA account states that an up-to-date profile helps service requests process in a timely manner and makes sure notifications reach designated contacts, and that you should regularly review account information to make sure it is accurate, complete and not misleading, including records and documents identifying compliance with acts and regulations.
3. Create and validate a party profile for your business
A party profile is what turns a signed-in person into a business that can request services. Sign up for My CFIA states that your business will need a party profile to request CFIA online services for business use, and gives the enrolment steps: sign in to your My CFIA contact profile, select Enrol New Party, Alternative Service Provider/Enter Invite Code, select Continue as a Party, and follow the prompts to complete the profile. Gather the enrolment information before you start, because the same page states what you will need: the legal name of your business, the business number, the office address, the billing address, and the Proof of Authority form for My CFIA business use.
Each item has a stated meaning, so use the CFIA meaning, not a trading name or mailing address of convenience. Sign up for My CFIA states that the legal name is the official name found on federal or provincial documents pertaining to business registration, certificates of incorporation or partnership, official tax documents and other legally binding documents, and that it may differ from an operating name and will be used to validate the party profile. The business number is a 9-digit account number issued by the Canada Revenue Agency and is the business standard identifier for all federal departments and agencies serving businesses, on the same page. The office address is a physical location where the records of regulated activities of a business are kept, and the billing address is the location to which the CFIA sends invoices for services rendered and invoice-related communications, on the same page. The Proof of Authority for My CFIA Business Use, form CFIA/ACIA 5805, allows an owner, partner, director or officer of a business to officially assign an individual as the Profile Authority in a My CFIA party profile, on the same page. If you do not yet have a business number, get that identifier first; this guide does not repeat the business number application steps, which sit with the Canada Revenue Agency.
Validation is a CFIA review, not an instant activation. Sign up for My CFIA states that once Active, your party profile will be reviewed and validated within 5 business days, and that processing times may take longer if there is missing or invalid information and documentation. Do not submit a service request expecting it to proceed on an unvalidated party profile; the status guidance confirms the consequence, with On Hold - Profile validation pending meaning the request is on hold until a CFIA agent can confirm profile information, according to Understanding the status of your My CFIA service request. The same 5 business day validation wording applies to an Alternative Service Provider profile, on the sign-up page: an Alternative Service Provider delivers a program or service that would otherwise be delivered by the CFIA, such as an accredited veterinarian, and the profile undergoes review and validation to ensure compliance with the relevant CFIA-administered acts and regulations.
Assign the contacts before you need them, and keep the mandatory roles filled. Sign up for My CFIA states that principal and secondary contacts are mandatory in a party profile, that optional party contacts are not mandatory and are not required for validation, and that you can be assigned to more than one role but multiple individuals are recommended. Principal contacts are the Profile Authority, Profile Manager and Alternate Profile Manager, with full administrative rights to create, read and update profile information, invite other contacts, and submit service requests, and they need a contact profile to be associated with the party profile. Secondary contacts are the Emergency Contact and Regulatory Contact, who do not have full administrative rights and cannot create, read and update party profile information, invite other contacts, or submit service requests, and no contact profile is required for them, although their name and contact information will be recorded. Optional party contacts are invited to support a profile by submitting service requests, without full administrative rights to profile information or invitations, on the same page.
Decide on one party profile or several before enrolment, because the choice follows the business structure. Sign up for My CFIA states that a single party profile is best suited to businesses that want to manage all business interactions with the CFIA through a head office or a specific location, and can submit and view requests for one or more establishments, while multiple party profiles are best suited to businesses with multiple establishments, organizational units or business divisions that wish to interact with the CFIA independently, or with a sizeable staff headcount or multiple offices that require access to documents, with principal and secondary contacts assigned to each profile and requests submitted and viewed independently. My CFIA – User guidance states the same recommendation for a Safe Food for Canadians licence: a business can apply for the recommended one licence per establishment regardless of whether it has a single or multiple party profiles. Record which profile covers which establishment, because every later step in this guide starts by selecting the correct validated party.
4. Request a permission, or an export certificate, through a new service request
Every request starts the same way: the correct party, a new service request, and the application type. My CFIA - Request services states that you must be logged into My CFIA and already be enrolled as a contact and connected with the party for which you are requesting the permission, and that in step 1 you ensure the correct party is displayed in the Party Administration field, select Submit, then select the New Service Request link. In step 2 you select the Application Type from the drop-down menu, a required field, and select Next Step. The dashboard is the working surface for all of this: Manage your My CFIA account states that the dashboard is the first page you see when you sign in, and that from it you can submit service requests, view and monitor their status, receive issued permissions, update contact or party profile information, and access a Help Menu. If the wrong party is displayed, switch it in Party Administration before starting, because the request, the dashboard tabs and the issued documents all follow the party selected.
For a permission, meaning a licence, permit, registration or authorization, the portal determines the form from the information you enter. My CFIA - Request services sets out steps 3 to 8: in step 3 you provide the application name, permission type, business line, commodity group and, where applicable, commodity sub-group, commodity type, product, activity, sub-activity and end use, so the correct application form can be determined; in step 4 the form selected for you is shown as a link, which you select; in step 5 you select Download, then print, complete, sign and scan the form, saving the scanned form in PDF, PNG or JPG format; in step 6 you upload the completed signed application form and any supporting documents; in step 7 you select the location of the regulated activity and identify the first date available for inspection; and in step 8 you review the summary and select Submit, or Back to correct it. You can save and return later at the form stage and resume from the dashboard when you log back in, or select Cancel, which deletes the application, on the same page. Do not invent a form number for your commodity: if the portal does not determine a form from the answers you entered, stop and check the commodity guidance and the online services list instead of uploading a form for a different commodity.
For a food export certificate, follow the export application flow, which asks about the shipment itself. Food export certificate in My CFIA: How to apply lists 21 steps, from logging in and creating a new service request under a validated party, through selecting Export Application and accepting the attestation, providing an application name and date of export, selecting the business line, commodity group, end use and destination country, identifying transit countries, commodity sub-group, type and product, consignor and consignee, the product table, eligibility, manufacturer, supporting documents, inspection location and date, transportation information, additional product information, attestation details, certificate information, CFIA service location, invoice recipient, and submission. Three rules in that flow decide whether to start at all. First, export certificates will not be issued for shipments that have already left Canada, so enter the date of export as the date the product will be leaving Canada, using an anticipated date if it is not confirmed. Second, rows cannot be added or removed later in the export certificate product table, so settle the product rows before moving on. Third, if the shipment is not eligible for export you will receive an error message at the eligibility step, and the system will identify any additional documentation or inspection arrangements needed at the close of the session. If you need to leave My CFIA part-way through, select Save and return later to continue the application another time, on the same page.
The Safe Food for Canadians Licence is the worked example the CFIA publishes for the permission flow, and it shows the extra steps a food licence carries. Requesting a Safe Food for Canadians Licence states that before requesting a licence through My CFIA, you should visit the Safe Food for Canadians Regulations page to determine if your business needs a licence, and that if you do not have a My CFIA account yet you will need to create one to request the licence. In the application itself, the transcript states that you select Safe Food for Canadians Licence Application as the application type, accept the privacy notice statement, provide an application name such as location and commodity type, confirm the primary and emergency contacts, select the domestic and international licensable activities that apply, declare the international activities and commodities, select the establishments to licence, select the establishment activities, declare that the business has the necessary written preventive control plans based on its licensable activities, review the application, acknowledge the disclaimers, and select Submit, then proceed with payment. This guide states no preventive control plan content of its own: the declaration is a step in the CFIA flow, and the plan itself is a matter for the food business guidance, not for this portal guide.
Food businesses with domestic activities must also complete the Food Safety Supplemental Information questionnaire in My CFIA. Food Safety Supplemental Information (FSSI) questionnaire states that food businesses that conduct domestic activities must complete the questionnaire when applying for, renewing or amending a Safe Food for Canadians licence, or changing operational practices such as a new product or volume of production, and that all applications for a licence, new, amendment or renewal, with a licensable domestic activity require completion of the questionnaire in My CFIA. Selected licence activities, commodities and sub-commodities must accurately reflect the food products and activities of the identified establishment, because the selections influence the questions asked, on the same page. Prepare the establishment facts the questionnaire asks about, including distribution volumes by commodity, sub-products and their proportions, processes and treatments, certification, audits, quality assurance personnel, and controls on incoming supplies, as listed on that page, and answer from the establishment's own records; do not estimate volumes to get through the form, because the questionnaire is used to assess food safety risk and inspection oversight.
For other commodities, use the online services list as the boundary of this guide. The list names, among others, permits to import aquatic animals, live animals, hatching eggs and animal germplasm, animal pathogens, and animal products and by-products, a licence to operate a hatchery, permits to import plants under the Plant Protection Act, veterinary biologics registrations and import permits, crop variety registrations, and feed approval or registration, according to My CFIA online services. This guide does not state the commodity requirements, documents or inspection conditions for any of those services, because none was verified on a CFIA commodity page. Open the commodity guidance for the service you need, confirm it is listed as currently online, and let the portal determine the form, as section 4 describes.
5. Pay, answer portal tasks, and track the service request
Payment follows review, not submission. My CFIA - Request services states that once the request has been reviewed by the CFIA and the payment amount has been determined, you will be notified in the manner you have chosen, and that to set up a payment account you log into My CFIA to download, complete and submit a credit application. Choose the payment method that fits how often you use CFIA services before that notification arrives. How to complete a payment in My CFIA states three options: on-account, charging a CFIA account number so you are automatically charged after submitting a service request; credit card online, paying immediately; and Other, paying by phone or by mailing a cheque, with mail generally leading to higher wait times because the request cannot be processed until payment is received. To use on-account, you need a valid CFIA account number, applied for with an Application for Credit, form CFIA/ACIA 0015, and you must meet one of two eligibility criteria on that page: receiving at least 8 invoices from the CFIA per year, or spending at least $450.00 per year on CFIA services. No other fee amount is stated in this guide; see the paragraph after Sources for what is not stated.
Track the request from the dashboard, by Request ID and application name, and read both columns the CFIA provides. Understanding the status of your My CFIA service request states the tracking steps: sign in, select the party the request was submitted under, scroll to the Service Request section of the dashboard, find the request with the help of the Request ID and Application Name columns, and refer to the Status and Status Reason columns beside it. The status table on that page distinguishes, among others, Open - Draft for a request not yet submitted, Open - Submitted, In progress - Preliminary review and Technical review stages, In progress - CFIA inspection triggered, On hold - Awaiting payment, On hold - Awaiting information from applicant, and Closed - Complete for a request where the permission or certificate has been issued, with denied and withdrawn reasons also defined. Check the status after submission rather than assuming silence means approval, because a request can sit on hold pending payment or more information, trigger an inspection, or await processing, on the same page. Permission applications may take up to 10 business days to process once all requirements are met, as stated in section 3, so a request still in preliminary or technical review inside that window is not, on the CFIA wording, a delay to chase.
If the CFIA needs more information, it will ask through a portal task, and only the submitter is notified. Completing a portal task in My CFIA states that a portal task notification is an email message sent to you if the CFIA needs more information before processing a service request submitted through My CFIA, sent to the person who submitted the application, and that you must sign in, select the validated party, scroll to the Service Request section, find the request listed as On Hold - Awaiting Information from Applicant, select the Request ID link, open the task marked Incomplete, and on the Task Information page read the Description, upload documents or add comments, and select Mark Task Complete. Once completed, the CFIA reviews the information and continues processing, and may reach out again if additional information is required, on the same page. Make sure the submitter's email is monitored, because the notification goes to that person, not to every contact on the party profile.
6. Print an issued permission or export certificate
Printing is a dashboard task under the validated party, and the tab you use depends on what was issued. How to print a permit, licence, registration or certificate issued through My CFIA states that you must first sign in, select the validated party under Party Administration and select Select, then scroll to the Service Request section and select the Issued Permissions tab for a licence, permit, registration or certificate permission, or the Issued Export Certificates tab for an export certificate, find the document, select the link under the Permission or Certificate column, and select Print or View Documents as the page directs. For a Safe Food for Canadians Licence, clicking Print opens the permission as a PDF file, which you can then print, on the same page. For an export certificate, the record shows the date and place of issuance, certificate name, applicant and consignee names, country of destination, business line and commodity, with a certified copy available to download, on the same page.
Handle the original export certificate as a one-time print. How to print a permit, licence, registration or certificate issued through My CFIA states that you can only print the original document once, so make sure the printer is ready, you have enough paper, and you are printing with coloured ink, and that you can print an unlimited amount of certified copies by following the same steps, with certified copies still available for downloading after an attempt to print the original. If you encounter difficulties printing the original certificate, contact the issuing Inspector shown on the certificate to request assistance, on the same page. For electronically signed certificates generally, Apply for an export certificate online states that you print them from the portal dashboard in My CFIA and that the printed certificate must accompany the shipment, while certificates with ink signatures are issued at CFIA offices and the existing pick-up process continues. Phytosanitary certificates issued from My CFIA are ePhytos, sent automatically when issued to the destination country through the International Plant Protection Convention ePhyto Hub, with a certified copy printable from the My CFIA account, on the same page. A certified true copy of a certificate is available at no charge through the portal, on the same page.
7. Renew or amend an issued permission, and invite help without handing over sign-in
Renewal and amendment run from the issued permission itself, and only while it is Active. How to renew or amend an issued permission states that you sign in, select the validated party, scroll to the Service Request section, select the Issued Permissions tab, find the permission and select the hyperlinked permission number, and select the Renew or Amend button, and that you may renew or amend the permission when its status is Active. For a Safe Food for Canadians licence renewal, selecting Renew brings up the application screens with the current licence information, which you review carefully, and amendments to the licenced activities section should be completed after the licence is renewed, once the renewal request is marked complete and the licence has the status issued and a new expiry date, by following the amendment process. For a plant or animal import permission renewal or amendment, you will be required to fill out and upload a new import application form, on the same page. Upon completion the request is re-submitted for processing. This guide states no renewal interval or expiry rule for any permission, because none was verified on a CFIA page; read the issuance and expiry dates on the issued permission itself, and the commodity guidance for that permission, before assuming a renewal window.
Do not amend an export certificate. How to renew or amend an issued permission states the rule in a note at the top of the page: it is not possible to amend an already issued export certificate, and if you wish to change previously provided information you will need to re-apply for a new export certificate. For a food export certificate, the modify guidance linked from the application flow covers modifying a draft before submission, changing a later export date, printing and replacement, which is a different matter from amending an issued certificate; check that guidance before submission if the shipment details change, and re-apply after issuance if the certificate itself is wrong.
Invite help through the profile, never by sharing a GCKey or Sign-in Partner credential. Manage your My CFIA account states that from the dashboard you can manage party relationships for profiles where you are Profile Authority, Profile Manager or Alternate Profile Manager, inviting an Alternative Service Provider by selecting the party profile, Manage party, the Party ASPs tab, and Add Party ASP, searching by name, location or accreditation, noting that ASPs cannot search for or initiate contact with a party, and inviting a third party representative by selecting the party profile, Manage party, the Party to party relationships tab, and Invite Third Party Representative, searching by exact party profile name and office address, after confirming the exact name, business address, and that the third party's billing account with the CFIA is in good standing and set up for default invoicing. Third party representation in My CFIA states that the represented party must invite the other party, that third parties cannot seek out represented parties, and that by accepting the invitation the third party and its employees can submit service requests, edit and view outcomes of requests they submitted, and pay for service requests on behalf of the represented party, with restricted access as described in the FAQ. Either party may disable the relationship, limited to principal contacts, and disabling it places all export service requests, including ongoing and submitted requests, on hold for the represented party to action, on the same page, so agree payment and handover terms before enabling or disabling a relationship. Keep the party profile information accurate and complete throughout, because Manage your My CFIA account states that you manage the party profile from Party Administration by selecting the profile and Manage party, reviewing and updating the information, and selecting Save, and that an up-to-date profile is what keeps notifications and processing on track.
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