For current and former federal government employees: register for MyGCPay external access in four steps with an Interac sign-in partner, GCaccounts, multi-factor authentication, and your Personal Record Identifier, then view pay stubs, tax slips, benefits, employment information, and Pay Centre enquiries.
Applies in: CA
MyGCPay is for federal government employees. Say that plainly at the start, because the name sounds like a public service and it is not one. It is a secure web application from Public Services and Procurement Canada (PSPC) that gives current and former federal government employees, including students, a simpler, centralized view of pay, benefits, taxes, and human resources information. External access is available to all public servants, even those on leave or who have retired. If you are not a current or former federal employee, you will not have the Personal Record Identifier the registration asks for, and this guide is not for you.
MyGCPay does not replace other human resources and pay tools, such as the Phoenix pay system. Instead, it pulls information from various sources into one application. That distinction matters when something looks wrong: MyGCPay shows you the information and lets you monitor a case, but changing pay records through Phoenix or the Compensation Web Application needs access to a Government of Canada network, and those links do not work through external access.
There are two ways in, and the choice is made by your network connection, not by preference.
Use internal access if you have access to a Government of Canada network, such as a virtual private network (VPN). PSPC strongly recommends internal access in that case. To use internal access, you validate your identity by accessing the application through a Government of Canada network, providing your myKEY username and password, and providing your Personal Record Identifier (PRI).
Use external access if you are outside a Government of Canada network, on a personal device. External access is not available when connected to a Government of Canada network. To use external access, you validate your identity by accessing the application through an Interac sign-in partner, connecting to GCaccounts, and providing your PRI. The rest of this guide covers external access, because that is the route that needs registration steps. If you already use internal access, you do not need the registration below.
External access has a real limit you should know before you register. Links to Phoenix or the Compensation Web Application (CWA) within MyGCPay will not work through external access, for example to change your section 34 manager or view archived tax slips. Plan around that limit: use external access to view and monitor, and use a Government of Canada network for changes that need Phoenix or the CWA.
The registration page states that the process involves four steps and takes approximately 10 minutes. Do not be connected to a Government of Canada network, such as a VPN, when you register for external access. Gather the items below before you start, so the three-attempt limit in step 4 does not catch you unprepared.
MyGCPay external access uses sign-in partners. Select your bank and enter the same username and password that you use to access your online banking services. Your personal banking information will not be shared with the Government of Canada, and you will temporarily leave the Government of Canada website to connect through your bank. If your bank is not a Sign-In Partner, you will not be able to register for this service. If you do not currently bank with any of the Sign-In Partners, the registration page tells you to contact the Client Contact Centre.
GCaccounts is the identity and access management solution PSPC developed to provide access to Government of Canada services and programs. Enter your personal email address. You will receive an email containing a hyperlink to confirm your email address: click the link. Then provide your first and last name and select your preferred language. A confirmation page will be displayed; click Continue to proceed to the next step.
Select either email or text (SMS) as the multi-factor authentication method of your choice. You will receive a six-digit code through the authentication method selected. Once received, enter your code where indicated on the code verification page and click Submit.
Enter your nine-digit Personal Record Identifier (PRI), which must begin with a 0, your last name as it appears in your human resources file, your date of birth, and the last four digits of your Social Insurance Number (SIN). You will have a total of three attempts before the system locks you out. If you are locked out, wait 15 minutes before trying again.
If you cannot remember your PRI, contact your manager or your human resources representative. If you have been away for more than two years, make an access to information and privacy request to retrieve your personal information. If you cannot remember your SIN, contact Service Canada. Do not guess at the PRI or the last four SIN digits to use up attempts: the lockout is the cost of guessing, and the recovery routes above are the way back.
Use MyGCPay to view your pay stubs, notice pay issues earlier, and report them; access your tax slips and get notified of any amendments; view benefits information; view employment information and print your proof of employment; monitor enquiries submitted to the Pay Centre; and access your leave balances and current work schedule, if you are in a department using MyGCHR. Employees who receive an amended tax slip must now file the amended slip directly through the Canada Revenue Agency and Revenu Quebec, if applicable: MyGCPay notifies you of the amendment, it does not file it for you.
When you first sign in, check the main dashboard before you go looking for a single pay stub. The dashboard displays your contact information, your selected section 34 manager, and your current rate of pay and increment. The navigation guide tells new users to review those dashboard items to make sure they are accurate. The section tabs at the top of the menu, Employment, Pay, Benefits, HR, and Cases and Enquiries, hold the detail behind each area. For example, plan certificate numbers sit under the Benefits tab, and status updates on Pay Centre cases sit under the Cases and Enquiries tab.
Two cautions from PSPC apply to all of this. First, the video guide states that it provides general information and may not apply if your department is serviced by the Pay Centre or has its own compensation team: always check your department's internal procedures, as official rules and agreements take precedence. Second, MyGCPay shows the centralized view; it does not settle a pay dispute by itself. If the information displayed looks wrong, contact the Client Contact Centre by phone at 1-855-686-4729 or submit a My Pay Enquiry form, and monitor the case under Cases and Enquiries.
For the best experience, PSPC states you need the latest version of Microsoft Edge or Google Chrome, cookies and JavaScript enabled, and a computer. Other browsers compatible with HTML5 and CSS3 may work but are not officially supported by MyGCPay. If you hit a technical problem, try refreshing the browser, clearing your cache and deleting cookies and internet history, and restarting your computer. If problems persist, contact the Client Contact Centre, and be ready to provide your PRI when you call. Keep your personal information safe: do not share passwords or security codes online or over the phone, even with family, and sign out when you are finished rather than only closing the browser.
Some figures and details are deliberately not stated in this guide, because they could not be verified on a current official PSPC page. Pay dates, pay rates, deduction amounts, benefit plan names and coverage amounts, leave balances, and tax slip deadlines were not stated, because MyGCPay displays each employee's own figures and no PSPC page publishes a single figure that applies to all employees. The January 20, 2025 launch date for external access for all public service employees, stated in a National Defence article, was not used as a step in this guide, because the registration and sign-in pages themselves state the current process without a launch date. A Client Contact Centre email address was not stated, because no PSPC page publishes one for MyGCPay help. If any of those details is needed, check the MyGCPay sign-in and registration pages and your own dashboard before relying on it.
Current and former federal government employees, including students. External access is available to all public servants, even those on leave or who have retired, and it gives employees without access to a Government of Canada network a way to check pay and benefits information. It is not a public account: registration asks for a Personal Record Identifier, a last name as it appears in a human resources file, a date of birth, and the last four digits of a Social Insurance Number.
You can view pay stubs, access tax slips and get notified of amendments, view benefits information, view employment information and print proof of employment, monitor enquiries submitted to the Pay Centre, and, if your department uses MyGCHR, access leave balances and the current work schedule. MyGCPay does not replace the Phoenix pay system: it pulls information from various sources into one view, and links to Phoenix or the Compensation Web Application do not work through external access.
If you have access to a Government of Canada network, such as a virtual private network, use internal access. External access is for use outside a Government of Canada network, and it is not available when you are connected to one. Internal access uses a myKEY username and password plus a Personal Record Identifier; external access uses an Interac sign-in partner, GCaccounts, and a Personal Record Identifier.
A bank account with a Sign-In Partner, a personal email address, and your nine-digit Personal Record Identifier, which must begin with a 0, plus your last name as it appears in your human resources file, your date of birth, and the last four digits of your Social Insurance Number. If your bank is not a Sign-In Partner, you will not be able to register for this service, and the registration page tells you to contact the Client Contact Centre if you do not bank with any of the Sign-In Partners.
You have three attempts in total before the system locks you out. If you are locked out, wait 15 minutes before trying again. If you cannot remember your Personal Record Identifier, contact your manager or human resources representative, or, if you have been away for more than two years, make an access to information and privacy request to retrieve your personal information.
Contact the Client Contact Centre, by phone or by submitting a My Pay Enquiry form, with questions about the information displayed in MyGCPay. MyGCPay helps you notice pay issues earlier and report them, and it lets you monitor enquiries submitted to the Pay Centre, but it does not itself change Phoenix pay records through external access.